Question 1

How long does delivery take?

Accepted Answer

Standard delivery takes 3-5 business days across India. Express delivery (1-2 days) is available in major cities. Same-day delivery is available in Delhi, Mumbai, Bangalore, and Hyderabad for orders placed before 2 PM.

Question 2

Are your pet food products authentic?

Accepted Answer

Yes, we source directly from authorized distributors and manufacturers. All products come with authenticity guarantees, batch numbers, and proper expiry dates.

Question 3

How often should I feed my puppy/kitten?

Accepted Answer

Puppies (8-12 weeks): 4 times daily. Puppies (3-6 months): 3 times daily. Adult dogs: 2 times daily. Kittens (8-12 weeks): 4-5 times daily. Adult cats: 2-3 times daily.

Question 4

How do I book veterinary services?

Accepted Answer

Book through our website, mobile app, or call our service center. Choose from home visits, clinic appointments, or online consultations. We partner with 500+ verified veterinarians across India.

Question 5

What payment methods do you accept?

Accepted Answer

We accept all major credit/debit cards, UPI, net banking, mobile wallets (Paytm, PhonePe, Google Pay), and cash on delivery. All payments are secured with SSL encryption.

Question 6

What are the shipping charges?

Accepted Answer

Free shipping on orders above ₹599. For orders below ₹599, shipping charges are ₹100 for standard delivery and ₹199 for express delivery. Same-day delivery charges ₹299.

Question 7

Can I cancel or modify my order?

Accepted Answer

Yes, you can cancel or modify orders within 30 minutes of placing them. After that, orders are processed immediately and cannot be changed. Contact our support team for urgent modifications.

Question 8

What is your return and exchange policy?

Accepted Answer

We offer 15-day returns for unopened, unused products. Perishable items like treats cannot be returned for safety reasons. Exchanges are available for defective items within 7 days of delivery.

Question 9

What vaccinations does my pet need?

Accepted Answer

Dogs need core vaccines: DHPP (Distemper, Hepatitis, Parvovirus, Parainfluenza) and Rabies. Cats need FVRCP (Feline Viral Rhinotracheitis, Calicivirus, Panleukopenia) and Rabies. Consult our partner vets for personalized schedules.

Question 10

How do I know if my pet is sick?

Accepted Answer

Watch for changes in appetite, behavior, bathroom habits, or energy levels. Warning signs include vomiting, diarrhea, difficulty breathing, or unusual lethargy. Our 24/7 vet helpline can help assess symptoms.

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21 Questions Found

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How long does delivery take?

What are the shipping charges?

Can I cancel or modify my order?

What is your return and exchange policy?

Are your pet food products authentic?

Do you offer bulk discounts?

How do I check product expiry dates?

Can I get product recommendations?

How often should I feed my puppy/kitten?

What vaccinations does my pet need?

How do I know if my pet is sick?

How often should I groom my pet?

What should I do if my pet has an emergency?

How do I book veterinary services?

Do you offer home visit services?

How do I find service providers near me?

Are your service providers verified?

How do I create an account?

What payment methods do you accept?

How can I track my orders?

How do I contact customer support?

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