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Frequently Asked Questions
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21 Questions Found
How long does delivery take?
Standard delivery takes 3-5 business days across India. Express delivery (1-2 days) is available in major cities. Same-day delivery is available in Delhi, Mumbai, Bangalore, and Hyderabad for orders placed before 2 PM.
What are the shipping charges?
Free shipping on orders above ₹599. For orders below ₹599, shipping charges are ₹100 for standard delivery and ₹199 for express delivery. Same-day delivery charges ₹299.
Can I cancel or modify my order?
Yes, you can cancel or modify orders within 30 minutes of placing them. After that, orders are processed immediately and cannot be changed. Contact our support team for urgent modifications.
What is your return and exchange policy?
We offer 15-day returns for unopened, unused products. Perishable items like treats cannot be returned for safety reasons. Exchanges are available for defective items within 7 days of delivery.
Are your pet food products authentic?
Yes, we source directly from authorized distributors and manufacturers. All products come with authenticity guarantees, batch numbers, and proper expiry dates.
Do you offer bulk discounts?
Yes! Get 10% off on orders above ₹2,000, 15% off on orders above ₹5,000, and 20% off on orders above ₹10,000. Contact us for custom wholesale pricing.
How do I check product expiry dates?
All expiry dates are clearly printed on product packaging. We guarantee minimum 6 months remaining shelf life for dry food and 3 months for wet food and treats when delivered.
Can I get product recommendations?
Absolutely! Use our breed-specific guides, contact our pet nutrition experts, or chat with our support team for personalized product recommendations based on your pet's age, breed, and health needs.
How often should I feed my puppy/kitten?
Puppies (8-12 weeks): 4 times daily. Puppies (3-6 months): 3 times daily. Adult dogs: 2 times daily. Kittens (8-12 weeks): 4-5 times daily. Adult cats: 2-3 times daily.
What vaccinations does my pet need?
Dogs need core vaccines: DHPP (Distemper, Hepatitis, Parvovirus, Parainfluenza) and Rabies. Cats need FVRCP (Feline Viral Rhinotracheitis, Calicivirus, Panleukopenia) and Rabies. Consult our partner vets for personalized schedules.
How do I know if my pet is sick?
Watch for changes in appetite, behavior, bathroom habits, or energy levels. Warning signs include vomiting, diarrhea, difficulty breathing, or unusual lethargy. Our 24/7 vet helpline can help assess symptoms.
How often should I groom my pet?
Short-haired breeds: Every 6-12 weeks. Long-haired breeds: Every 4-6 weeks. Daily brushing is recommended for all pets. Nails should be trimmed every 3-4 weeks. Book with our certified groomers for professional care.
What should I do if my pet has an emergency?
Call our 24/7 emergency helpline immediately. We'll guide you through first aid and connect you with the nearest emergency vet. Keep our emergency number saved: +91-9652198266.
How do I book veterinary services?
Book through our website, mobile app, or call our service center. Choose from home visits, clinic appointments, or online consultations. We partner with 500+ verified veterinarians across India.
Do you offer home visit services?
Yes! We offer home visits for vaccinations, health checkups, grooming, and training. Home visits are available in major cities with advance booking. Additional travel charges may apply.
How do I find service providers near me?
Use our location search feature on the Services page. Enter your city or pin code to find nearby veterinarians, groomers, trainers, and boarding facilities with ratings and reviews.
Are your service providers verified?
Yes, all service providers go through our rigorous verification process including license checks, background verification, and quality assessments. Look for the verified badge on their profiles.
How do I create an account?
Click 'Sign Up' and register using your email, Google, Facebook, or Apple account. You can also create an account during your first purchase. Account creation is free and takes less than 2 minutes.
What payment methods do you accept?
We accept all major credit/debit cards, UPI, net banking, mobile wallets (Paytm, PhonePe, Google Pay), and cash on delivery. All payments are secured with SSL encryption.
How can I track my orders?
Log into your account and go to 'My Orders' to track in real-time. You'll also receive SMS and email updates with tracking information. Use the tracking number for detailed shipment status.
How do I contact customer support?
Reach us via live chat, email at hello@furrypari.com, or call +91-9652198266. Our support team is available 24/7 for emergencies and 9 AM-9 PM for general queries.
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