Returns & Refunds
Your satisfaction is our priority. Easy returns, free pickup, and hassle-free refunds for all your pet care purchases. Because your pet's happiness matters to us.
Our Return Policy
We stand behind the quality of our products and want you and your pet to be completely satisfied.
What You Can Return
Pet Food & Treats
Unopened packages only, within expiry date
30 daysPet Accessories
Unused condition with original packaging
30 daysPet Medications
Unopened, valid prescription required
15 daysPet Grooming Products
Unopened packages, no damage to packaging
30 daysReturn Conditions
Special Note
Prescription medications and opened pet food items cannot be returned for health and safety reasons, except in case of damage or wrong delivery.
How to Return Items
Simple 4-step process to return your items hassle-free
Initiate Return
Log into your account or use our return portal to start the process
Quality Check
Our team reviews your return request within 24 hours
Pickup Scheduled
Free pickup arranged at your convenience
Refund Processed
Refund issued within 5-7 business days after receiving items
Common Return Reasons
We accept returns for various reasons. Select the most appropriate reason when initiating your return.
Return Tips
Before Returning
- • Take photos of damaged items
- • Keep all original packaging
- • Note your order number
- • Check expiry dates
For Pet Food Returns
- • Must be completely unopened
- • No damage to packaging seals
- • At least 30 days before expiry
- • Original batch codes visible
Faster Processing
- • Use our mobile app for quick returns
- • Upload clear photos of items
- • Provide detailed reason
- • Schedule pickup during business hours
Refund Options
Choose how you'd like to receive your refund. We offer multiple convenient options.
Original Payment Method
Refund to the original card/payment method used
FurryPari Wallet
Store credit with 5% bonus amount for future purchases
Bank Transfer
Direct transfer to your bank account
Refund Guarantee
All refunds are processed securely and tracked. You'll receive email notifications at each step. If you don't receive your refund within the stated timeframe, we'll investigate immediately and provide updates.
Exchange Policy
Prefer an exchange instead of a refund? We offer hassle-free exchanges for size, flavor, or brand preferences to ensure your pet gets exactly what they need.
Size Exchanges
Wrong size ordered? Exchange for the correct size at no extra cost.
Flavor Exchanges
Pet doesn't like the flavor? Exchange for a different flavor of the same brand.
Brand Exchanges
Try a different brand within the same price range or pay the difference.
Need Help with Returns?
Our customer service team is here to make your return process as smooth as possible. Get in touch if you have any questions.
Live Chat
Instant help with return questions
Average response time: Under 2 minutes | Returns processed: 99.8% success rate