Shipping Information
Fast, reliable delivery for all your pet care needs across India
Free Shipping on Orders Above ₹599
Standard Delivery
3-5 Business Days
₹100 shipping fee
Free on orders above ₹599
Express Delivery
1-2 Business Days
₹199 shipping fee
Available in major cities
Same-Day Delivery
Within 6 Hours
₹299 shipping fee
Select cities only
Shipping Policies
Free Shipping Eligibility
- Orders above ₹599 qualify for free standard shipping
- Applies to all products except live animals
- Cannot be combined with other shipping discounts
- Calculated before taxes and after discounts
Processing Time
- Most orders ship within 24 hours
- Custom orders may take 2-3 business days
- Weekend orders processed on Monday
- Prescription items require vet verification
Package Security
- All packages are insured against damage
- Temperature-controlled shipping for medications
- Signature required for high-value orders
- Tamper-proof packaging for all items
Delivery Coverage
Pan-India Delivery
We deliver to 25,000+ pin codes across India, covering:
- All major cities and metropolitan areas
- Tier 2 and Tier 3 cities
- Remote and rural areas (extended delivery time)
- Hill stations and difficult terrain areas
Same-Day Delivery Cities
*Orders must be placed before 2 PM for same-day delivery
International Shipping
Currently, we only ship within India. International shipping coming soon for select products.
Shipping Charges
| Order Value | Standard (3-5 days) | Express (1-2 days) | Same-Day |
|---|---|---|---|
| Below ₹599 | ₹100 | ₹199 | ₹299 |
| ₹599 and above | FREE | ₹199 | ₹299 |
| Above ₹2999 | FREE | FREE | ₹199 |
| Above ₹4999 | FREE | FREE | FREE |
* All shipping charges are inclusive of taxes
* Charges may vary for oversized or special handling items
Order Tracking
Track Your Package
Order Confirmed
Your order has been received and is being prepared
Order Shipped
Your package is on its way to you
Out for Delivery
Your package is out for delivery today
Delivered
Your package has been delivered successfully
How to Track
- Use the tracking link sent to your email
- Check your account dashboard for real-time updates
- SMS notifications for all status changes
- Call our support team for assistance
- Track multiple orders simultaneously
Need Help?
Can't find your tracking information? Our support team is here to help.
Special Items Shipping
Live Animals
Live animals require special handling and are shipped via our partner network with appropriate certifications. Additional charges apply.
Prescription Medications
Require valid prescription and may take additional 1-2 days for verification. Temperature-controlled shipping ensures medication integrity.
Perishable Items
Fresh food and treats are shipped with ice packs and insulated packaging. Express shipping recommended for these items.
Shipping Support
Call Support
1800-123-PETS (24/7)
Email Support
Billing Questions
Tip: For fastest support, have your order number ready when contacting us.